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STRATEGIC CUSTOMER SERVICING & KEY ACCOUNT MANAGEMENT

THE VIRTUAL PLATFORM IS ALSO AVAILABLE FOR THIS COURSE.

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STRATEGIC CUSTOMER SERVICING & KEY ACCOUNT MANAGEMENT

Why Attend

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, we cover it all in a straight forward and effective manner that will help participants ensure customer satisfaction and delight in the most challenging situations. Equally important aspect covered in the Key accounts relationship management which will help participants a great deal in managing various group of highly important customers.