Essential Administrative Functions and Office Management Best Practice & Technologies

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Why Attend

This course aims to help you raise your efficiency levels and develop competencies that will help you push up your career higher. You will understand the importance of being a team player and this will give you insights into what, you as a team member, can do to enhance teamwork. You will also understand that the rapid changes around us necessitate a change in attitude and a need to develop highly needed skills to succeed in the modern world of administration. You will develop verbal and written communication skills which will enable you to proactively and confidently contribute to the achievement of the organization’s goals. You will also be able to design action plans that will enable you to transfer the learning of this course to your workplace. This course will also create opportunities for your personal development and for accepting challenges when they arise. Moreover, we will show you ways to manage your time, plan for results, professionally handle the telephone and enhance your memory.

Event Date: 13/03/2023 – 14/03/2023

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Overview
Course Outline

Course Outline

New roles for new times

The changing organization
The role of management in the workplace
The main tasks of office managers
New roles for new times
- Optimizing communication and influence
- Fostering a professional attitude
- Producing results from various activities
- Use of technology to get things done

Mastering data management, indexing, and archiving

Mastering filing systems
- Five secrets to organizing files better
- Electronic archiving
Records management
- The records and information cycle
- Common problems in records management
- Rules for indexing personal and business names
- Cross-referencing personal names

Creating a motivating and productive office environment

Design and productivity
- Feng Shui office design: the art of working (tips and basic steps)
Dealing with and managing diversity
- Communicating across cultures
Six steps to great time management
Dealing with difficult bosses
Inbox zero: managing emails effectively

Advanced communication skills for administrators

Business communication
- Communication defined
- Types of communication
- Tips for smart communication
Creating powerful short presentations
- Tips for powerful presentations
- Key characteristics of dynamic speakers
- The four-step communication process
- The “A-U-D-I-E-N-C-E” analysis
- The anatomy of a good presentation
Advanced business writing
- Managing the reader’s expectations
- Using positive and courteous language
- Preparing meeting agendas and minutes

The executive assistant success toolbox

Basic modern office etiquette
- Telephone etiquette
- Email etiquette
Event planning and execution
- Preparing for meetings and conferences
- Major event planning elements
- The event toolbox
Team and leadership skills
- Team formation stages
- Situational leadership