Course Outline
- Introduction to training evaluation
- Training evaluation: meaning and purpose
- Benefits of training
- Tangible benefits
- Intangible benefits
- A framework for evaluation
- Evaluation levels and chain of impact
- The ROI model and process
- Common formulas
- Benefit-cost ratio (BCR)
- Return on investment (ROI) formula
- Barriers to ROI implementation
- Criteria for an effective ROI process
- Data collection at various intervals
- During training courses
- Objectives the foundation of measurement
- Measuring reaction and satisfaction
- Measuring learning
- After training courses
- Questionnaires and surveys
- Interviews and focus groups
- On-the-job observations
- Performance data
- Action planning and follow-up assignments
- Isolating the effects of training
- Potential causes of improved productivity
- Methods and techniques
- Control groups
- Trend line analysis and forecasting
- Stakeholder estimates
- Converting training results into monetary values
- Benefits in monetary terms
- Hard and soft data
- General steps to convert data
- Monetary savings in quality and time
- Training program costs
- Major cost categories
- Fully loaded approach
- Calculating ROI and reporting findings
- Workshop: calculations and interpretations
- Suggested training ROI report outline
- Case studies: Implementation in organizations
- Case study 1: evaluating a safety training program
- Case study 2: evaluating a leadership training program
- Case study 3: evaluating a soft skills training program