Course Methodology

In this course, participants are exposed to a mixture of interactive and cooperative learning techniques such as lectures and presentations, interactive exercises, games, group activities, and role-plays.

Course Objectives

By the end of the course, participants will be able to:

• Compare and contrast the integrative and the distributive types of negotiations
• Evaluate and assess the soft, hard, and principled styles in negotiation
• Identify and assess personality styles in negotiation
• Distinguish between the four phases of negotiation
• Examine and apply the different negotiating tactics
• Discover the best approach to resolving conflict and building trust
• Plan and conduct effective negotiations as part of a negotiating team

Target Audience

This course is designed for executives, managers, professionals, salespeople, entrepreneurs, customer service representatives, and anyone who wishes to enhance their negotiation skills and make negotiations a more enjoyable, rewarding, and effective part of their job.

Target Competencies

• Influencing others
• Rapport building
• Trust building
• Building consensus and cooperation
• Verbal and non-verbal communication
• Conflict management