Crisis Management & Leadership in the Public Sector

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Why Attend

We live in a ‘VUCA’ world (volatile, uncertainty, complexity and ambiguity) and leaders and organizations alike must learn to embrace it. When the unexpected happens, it is too late to make the crisis management plans there and then.

No one can fully prevent incidents from happening, but with well-structured preparedness you can limit the damage, take care of those involved and attempt to limit the impact on your organization. This program outlines an approach and the ways of thinking to be embraced in order to ride the wave and not end up swirling in the surf. This program helps to ensure your organization has the appropriate crisis and contingency plans/people, communications and media management in place, so that these can be activated effectively and calmly as soon as a crisis occurs.

Event Date: 25/09/2023 – 29/09/2023

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Overview
Course Outline

Module 1 -Introduction to Continuity and Contingency Planning

- Identify potential risks and harmful events
- Key terminology, principles and rules of action to be taken?
- Utilize best practice crises management learnt (identified during Covid-19 for example)
- Integrate continuity and contingency planning at organizational and departmental and operational levels
- Create, document and communicate your contingency plans and procedures

Module 2 – Scoping a Crisis Committee

- Establish an anti-crisis committee,
- Deciding ‘Terms of Reference’ (goal, authority of the committee, objectives & outcome measures, in/out of scope, who to involve, role/responsibilities, frequency of meetings and ways of working etc.)
- Designing and writing mitigation plans

Module 3 – Continuity and Contingency in Context

- Conducting a Business Impact Analysis (BIA)
- Assessing threats and risks
- Determining how employees/management should behave during a crisis
- Maintaining, training and exercising for (possible) crisis events

Module 4 – Communicating During/After a Crisis

- Deciding internal/external communications and PR responses
- Stages of a crisis and what to say/not to say and how to say it during each
- Updating and maintaining your contingency plans
- Training and conducting workplace test exercises
- Managing information and learning from crisis management

Module 5 – Case Study Practice Session

- Participants will design a crisis management policy and plan and how to form a crisis management team who must prepare to effectively control and communicate during a work centered crisis
- Program review and workplace action planning