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Is your organization prepared for the more extreme, unusual and infrequent occurrences that threaten your staff and operations including fires, explosions, terrorist activities (such as bomb threats and suspect packages), storm damage, product contamination, customer accusations and of course pandemics?
Learning Objectives
Participants on Crisis Management Leadership course will be able to learn:
- Prepare for crisis to minimize staff injury or down-time, maintain morale, protect and even enhance reputation.
- Create, administer and update emergency and crisis management plans.
- Form an anti-crisis committee with defined roles and responsibilities.
- Role-based checklists for different incident types
- Task distribution and rules of organizational action
- Information management and communications management
- Rules of organizational conduct in an emergency
Target Audience
Crisis Management Leadership course is designed for professionals who need to conduct risk assessments and contingency planning and crisis management as part of their job and who need to produce effective initiatives.
- Senior Executives, Department Heads, Managers and Supervisors
- Emergency & Crisis Management staff in the public & private sectors
- Health & Safety Professionals
- Project planning & implementation management professionals
- Professionals in health care, public safety, and government agencies
Training Methodology
This highly practical and results-oriented Crisis Management Leadership course is based on adult learning concept. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations, role play and much practice to enhance learning. There will be ample time for Q&A, discussions with -return to work- action planning. The course will reinforce key concepts within an inspiring and engaging learning environment.
Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.
Module 1 -Introduction to Continuity and Contingency Planning
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- Identify potential risks and harmful events
- Key terminology, principles and rules of action to be taken?
- Utilize best practice crises management learnt (identified during Covid-19 for example)
- Integrate continuity and contingency planning at organizational and departmental and operational levels
- Create, document and communicate your contingency plans and procedures
Module 2 – Scoping a Crisis Committee
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- Establish an anti-crisis committee,
- Deciding ‘Terms of Reference’ (goal, authority of the committee, objectives & outcome measures, in/out of scope, who to involve, role/responsibilities, frequency of meetings and ways of working etc.)
- Designing and writing mitigation plans
Module 3 – Continuity and Contingency in Context
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- Conducting a Business Impact Analysis (BIA)
- Assessing threats and risks
- Determining how employees/management should behave during a crisis
- Maintaining, training and exercising for (possible) crisis events
Module 4 – Communicating During/After a Crisis
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- Deciding internal/external communications and PR responses
- Stages of a crisis and what to say/not to say and how to say it during each
- Updating and maintaining your contingency plans
- Training and conducting workplace test exercises
- Managing information and learning from crisis management
Module 5 – Case Study Practice Session
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- Participants will design a crisis management policy and plan and how to form a crisis management team who must prepare to effectively control and communicate during a work centered crisis
- Program review and workplace action planning
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