Business Writing Skills for Office Administrators & Managers

Course Outline

• Introduction to business writing
  • Definitions of business writing
  • Setting emails, letters and memos in context
  • 6 tips for writing effectively
  • Recognizing the hallmarks of effective writers
  • Applying modern day business writing techniques
• Characteristics of business writing
  • Writing considerations
  • Guidelines for sentences
  • 7 traits of organized writing
  • Setting a purpose
  • Investigating the audience
  • Organizing content to match your audience
  • Using clear, specific and positive writing
  • Developing your business writing style
  • Using visual aids powerfully
  • Complementing writing with tables and charts
• Writing strategy
  • Organizing thoughts
  • Pyramid structuring
  • Developing a compelling storyboard
  • 3 parts to a message
  • Achieving flow through effective transitioning
  • Applying pyramid structuring to your writing
  • Making the most of your facts
    • Deductive reasoning
    • Abductive reasoning
  • Building a compelling introduction
• Big tips on writing
  • Applying George Orwell’s 5 rules for effective writing
  • Promoting clarity in writing
  • Avoiding miscommunication
  • Managing and delivering expectations
  • Responding to different email scenarios
  • Understanding different reader personalities
• Using powerful language
  • Writing considerations
  • Using visual aids
  • 7 tips for writing effectively
  • Using power words to influence your audience
  • Presentations: less is more
  • Using visual aids effectively
  • Managing a checklist for your writing
  • Going the last inch

How to be a successful business writer