Training Objectives

• At the end of this course, participants would be able to:
•  Identify the essential functions of the facility manager’s role
•  Step up to the increasing expectations of facility users
•  Determine best facility management practices to comply with municipal code and best practices
•  Update negotiating and contracting skills for outsourcing maintenance, custodial, security, and other contractors
•  Develop a maintenance strategy for premises and services
•  Focus on managing expenses, cutting utility costs, and gaining bottom-line value from asset management

Overview of Concepts and Deliverables Provided

•  Asset management and facility management:  What’s the difference?
•  Taking charge of the relationship with the end-user – how to establish standards, determine needs, survey for success, and build the relationship for the future
•  Team Exercise – Bid Specification Preparation for Custodial Outsourcing
•  Four approaches to maintenance and how to use them to build the Master Schedule: Preventative, Proactive, Reactive, and Run-to-Failure
•  Eyes Wide Open –  Looking around at the laws and codes that can financially cripple the business and facility: ADA compliance, municipal code compliance, Indoor Air Quality, security, third party premises liability, and safety
•  Technical Skills vs. Management Skills:  Why do many facility managers rely upon previous technical, engineering, and maintenance skills to solve management problems…but is it the best approach?
•  Skills Update:  How and when to negotiate and contract for outsourcing services such as maintenance, custodial, security, and space design
•  The “bottom line” checklist:  where to look for energy management savings, risk-management costs, and soft dollar expenses
•  Emergency Action:  changing trends in facility management

Target Audience

This program is designed for Facility managers, office managers, and contract administration professionals, and it gives participants the know-how to effectively manage their facilities.