Learning Outcomes

• Define outbound call centre strategies
• Identify the different types of buying motivations
• Master strategic sales processes for your products, buying cycle and the buyer’s motivations
• Learn strategies for effective communication
• Learn advanced phone etiquette skills
• Set benchmarks for help with managing individuals as well as teams
• Develop strategies for increasing team motivation & morale leading to a great company culture
• Learn how to dress for success

Gain valuable insight into international etiquette in call-centre operations