In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude and including specific methods to analyze and improve the service provided, we cover it all in a straightforward and effective manner that will help participants ensure customer satisfaction and delight in the most challenging situations. Equally important aspect covered in the Key accounts relationship management which will help participants a great deal in managing various group of highly important customers.
₦230,000.0000 VAT
Event Date: 26/06/2025 – 28/06/2025
19/03/2025 – 19/03/2025 |
Price: ₦230,000.0000 VAT |
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09/10/2025 – 11/10/2025 |
Price: ₦230,000.0000 VAT |
Customer Service Internal Customer Service Managing Customer Expectations Effective Communication Skills for Handling Customers Professional Behavior with Customers Dealing with Difficult Customers Customer Servicing in Key Account Management (KAM) overview Definition and goals of CRM Key Account analysis: defining and selecting KA Key account relationship development