The overall aim of this course is to equip participants with the essential skills and techniques to handle customer interactions effectively over the telephone. This course emphasizes the importance of telephone etiquette, active listening, and professional communication to ensure high levels of customer satisfaction. Participants will also learn how to resolve customer complaints, enhance their tone and delivery, and create lasting positive impressions that drive loyalty and repeat business.
In this course, participants will practice real-life scenarios, refine their customer service approaches, and develop the confidence needed to handle challenging situations with professionalism and ease.
₦195,000.0000 VAT
Event Date: 24/01/2025 – 25/01/2025
28/03/2025 – 29/03/2025 |
Price: ₦195,000.0000 VAT |
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11/09/2025 – 12/09/2025 |
Price: ₦195,000.0000 VAT |
By the end of this course, participants will be able to:
This course is designed for:
Module 1: Fundamentals of Effective Telephone Communication
Module 2: Active Listening Skills
Module 3: Professional Communication Techniques
Module 4: Handling Difficult Conversations
Module 5: Creating a Positive Customer Experience
Module 6: Mastering Call Closures
Module 7: Practical Exercises and Role-Playing