Course Contents
DAY ONE
- Why is productivity so important?
- What is the concept of productivity?
- What is productivity vs. growth?
- How is organisational productivity measured?
- Creating a line of vision between the Corporate Objectives and what every employee does and attains.
- Target Setting and Performance Management Process – Objectives, Competencies, and Standards
- The Balanced Scorecard Model
- Customer Perspective
- Business Processes Perspective
- Organisation Learning Perspective
- Financial Perspective.
- The Role of Change as driver of productivity
DAY TWO
- Components of the Targets Setting
- Goals
- Critical Results
- Performance Indicators
- Performance Standards
- The Quantitative Performance
- Behavioural Performance
- Weighting
- Dependencies.
- Why do we Appraise?
- Uses of performance appraisal
- Preparation for the Manager – Assessment and using performance measures
- Preparation for the Employee – Career and Development
- The Performance Review Conversation
- Expectations from performance appraisal exercise
- Three critical areas for review
- performance review
- reward review
- potentiality review.
DAY THREE
- Performance rating factors
- Completing the Performance Management Cycle with Appraisals
- Appraisal Process Best Practices
- The how and why
- The 360 degrees Appraisal
- Critical Appraisal Skills
- active listening
- excellent communications
- Rating factors
- Reward review
- Managing “poor performers”
