Managing Organizational Productivity for Workplace Success

Program Objectives

By the time the program ends, participants would become conversant with the procedure of:

• Determining performance measures at the Corporate, Business Unit and Individual levels.
• Managing the attainment of targets through regular monitoring, and support.
• Appraising employees and identifying training and development requirements to build relevant competencies.
• Linking individual performance to rewards and career advancement.

Why is productivity so important?
What is the concept of productivity?
What is productivity vs. growth?
How is organizational productivity measured?
What is the definition of productivity in business?
Benefits of productivity
Tools of Productivity
The Role of Change as driver of productivity

Course Contents

DAY ONE

• Why is productivity so important?
• What is the concept of productivity?
• What is productivity vs. growth?
• How is organisational productivity measured?
• Creating a line of vision between the Corporate Objectives and what every employee does and attains.
• Target Setting and Performance Management Process – Objectives, Competencies, and Standards
• The Balanced Scorecard Model
• Customer Perspective
• Business Processes Perspective
• Organisation Learning Perspective
• Financial Perspective.
• The Role of Change as driver of productivity

DAY TWO

• Components of the Targets Setting
• Goals
• Critical Results
• Performance Indicators
• Performance Standards
• The Quantitative Performance
• Behavioural Performance
• Weighting
• Dependencies.
• Why do we Appraise?
• Uses of performance appraisal
• Preparation for the Manager – Assessment and using performance measures
• Preparation for the Employee – Career and Development
• The Performance Review Conversation
• Expectations from performance appraisal exercise
• Three critical areas for review
• performance review
• reward review
• potentiality review.

DAY THREE

• Performance rating factors
• Completing the Performance Management Cycle with Appraisals
• Appraisal Process Best Practices
• The how and why
• The 360 degrees Appraisal
• Critical Appraisal Skills
• active listening
• excellent communications
• Rating factors
• Reward review
• Managing “poor performers”

Other Dates