Effective Business Etiquette and Protocol

Why Attend

First impressions are often made within seven seconds of a meeting and are difficult to change. This course helps you leave a great first impression. The course addresses how to deal with others in a business setting, considering differences in culture and region. Since business is often conducted over lunch or dinner, dining skills can also impact someone’s opinion of you as a potential business partner.

This course will give you tips on how to apply proper manners and business etiquette in many different settings. Many diplomatic ‘incidents’ occur due to the personnel’s lack of understanding of various protocol standards. In this course, we introduce the international rules of protocol that need to be implemented during formal occasions and visits.

Event Date: 23/10/2025 – 25/10/2025

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More Dates

03/07/2025 – 05/07/2025	Price: ₦230,000.0000 VAT
14/08/2025 – 16/08/2025	Price: ₦230,000.0000 VAT

Overview
Course Outline

Course Outline

Principles of business etiquette and protocol
- Definitions and concepts
- Guiding principle
- Importance of etiquette in business
- Importance of protocol in business
- The importance of manners
- Creating the right corporate image
- Six basic principles
Achieving communication success
- Communication levels and definitions
- The four principles of communication
- Elements of the communication process
- Communication delivery aspects
- Barriers to effective communication
- Overcoming communication barriers
- Communicating across cultures
- Managing perceptions and biases
- Communication key qualities
- Listening etiquette
Personal and professional conduct
- Universal expectations for behavior
- Etiquette for formal occasions
- Handling difficult personalities
- Four choices for dealing with various behaviors
- International business etiquette
- Customs and cultures
- Best practices
Planning and hosting VIP occasions
- Preparation for official visits
- Protocol at events and summits
- Key qualities of the ideal host
- Seating strategies
- Risk and contingency planning
- Mistakes to avoid
- Meeting at airports
Proper communication etiquette
- Phone etiquette
- Meeting etiquette
- Email etiquette
- Titles and forms of address
- Exchanging gifts
Variations in protocol and etiquette
- Administrative protocol
- Flags, anthems, and logos
- Awkward situations and solutions
- Panoramic view of variations