IMPROVED COMMUNICATION SKILLS FOR SECRETARIES/PA
Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others will determine how we are being perceived and each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level.
This training course will help you develop the skills you need to focus on your purpose, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success.
The communication skills covered in this training course will help increase your ability to become better at active listening, receiving and giving effective feedback, dealing with different and diverse cultures, and managing conflicts in order to improve quality of relationships and productivity.
By the end of the course, participants will be able to:
- Apply the skills necessary for communicating in an effective manner
- Demonstrate their ability to communicate across cultures
- Employ techniques for listening actively and empathically
- Manage interpersonal conflict
- Handle feedback and criticism constructively
Employees, supervisors, managers and others seeking to improve their communication skills both on and off the job.
- Verbal and non-verbal communication
- Influencing others
- Active listening
- Building rapport
- Networking and feedback
- Conflict management
- Tips to improve active listening skills
Duration: 4 hours
Class Session : 10:00am – 2:00pm
Customize Your Training
This training solution and other training topics from McTimothyAssociates are currently available as residential/in-house option.
McTimothy Associates Reserves the right to postpone or cancel a course due to unforeseen circumstances beyond our control. In such cases delegate(s) will be registered for the next run of the Course.
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