COURSE COVERAGE

INTRODUCTION

Can your Sales People Sell effectively and get results over the phone? You think your organisation is not selling enough of its product/services as budgeted for? Then enroll them for this Telesales workshop for a total turn-around. This workshop is with money back guarantee.

TRAINING METHODOLOGY

Lectures, Individual & Group Activities, Case Studies and Roleplay

Course Objectives

By the end of the course, participants will be able to:

·         Identify and adopt the right professional selling behaviors and skills needed to maximize sales performance

·         Develop critical self-driven practices to optimize personal and business effectiveness and efficiency

·         Develop and implement the telesales process to successfully handle objections and close more deals over the phone

·         Master the art of telesales script writing and use them successfully

·         Master the art of C-Level telesales techniques

    Key Coverage Areas

1. Understanding Your Project/ Product/Service Offering

– Identify who are your target participant, benefits, features, credible answers for handling common questions.

2. Steps of the Sales Script

– Steps to implement into your sales calls now in order to get immediate results.

3. Features, Advantages, Benefits (FAB selling)

– Knowing the difference and which to sell makes a big difference in your sales calls.

– Planning your Sales calls

4. Effective Listening Skills

– What it means to master listening skills?

5. Probing & Questioning

– Uncovering the customer’s need through correct questions.

6. Objection Handling

– Types of Objection you are currently facing and how to handle/remove each objection with tact and professionalism.

7. Buying Signals

– Identifying buying signals (which you probably have ignored).

– Effective responses to buying signals that result in a sale.

Closing the Sales

8. Types of Closing

– Types of closes and when it’s appropriate to use each of it.

Duration: 2 days

Class Session : 10:00am – 4:00pm each day including Breakfast and Lunch time

Customize Your Training

This training solution and other training topics from McTimothyAssociates are currently available as residential/in-house option.

Please Note

McTimothy Associates Reserves the right to postpone or cancel a course due to unforeseen circumstances beyond our control. In such cases delegate(s) will be registered for the next run of the Course.