Course Objectives

By the end of the course, participants will be able to:

• Recognise the attributes between incidents, emergencies and crisis situations
• Develop methods to avoid unnecessary escalation, and how to design, command and control response to each scenario
• Enhance on-scene leadership capabilities and techniques
• Apply best practice in organizing Emergency Control Centers (ECC), Emergency Response Teams (ERT) and Crisis Management Teams (CRT) to assist the Forward Incident Control (FIC)
• Analyze human factor and allocate duties with regards to psychological readiness, recourse allocation, deployment, discipline, leadership and welfare

Target Audience

• Any Industry that requires any type of Command & Control from any Control Centre to deploy a Hazard Response Team to conduct any Intervention to deal with an incident, to save life or stop an incident from spreading.
• Team Leaders, managers or responsible parties in charge of safety, emergency, or crisis management, for an organization, division, or municipality.
• These include, but are not limited to: ministry or government regulators; fire, safety and security professionals; Hi Rise Building safety management, risk, marketing and insurance professionals; designated incident, emergency and crisis response professionals; local fire and emergency response members; and other emergency response professionals.
• This course is also critical for line managers and supervisors wishing to appraise their comprehension of emergency response best practices.

Target Competencies

• Designing appropriate response plans
• Organizing Emergency Control Centers
• Controlling Emergency Response Teams
• Analyzing incidents and allocating duties
• Developing crisis management strategies