Course Outline
- Managing a training department
- Defining management
- Key management functions
- Personal assessment and development plan
- Role of the training department in an organization
- Conducting a ‘PEST’ and ‘SWOT’ analysis
- Devising a training strategy
- Training department mission statement
- Identifying key result areas
- Training department key performance indicators
- Marketing the training function within your organization
- Training and development roles
- Structure of a training department
- Mapping training policies, procedures, and training plans
- Importance of training policies
- A look at common training policies
- Drafting training policies
- Components of a training plan
- Partnering with training providers
- Establishing a training budget
- Whose responsibility is it
- Budget types and techniques
- Measurement, metrics, and budget data
- Eight steps to creating your budget
- Tips for defending your budget
- Examples of training budgets
- Evaluating the training function
- Reasons for evaluating the training function
- Key performance indicators
- Deciding on indicators
- Monitoring and reporting
- Measuring employees’ satisfaction with the training function
- Evaluation methods
- Developing the training function’s satisfaction survey
- Evaluating transfer of behavior
- Conducting a cost/benefit analysis
- Reporting return on investment
- Presenting your findings
- Selecting and implementing an LMS
- Purpose and importance of LMS
- Existing types and technology
- Common features
- Business requirements
- Defining the selection process
- Examples and comparison of LMS