This course covers all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided, we cover it all straightforwardly and effectively that will help participants ensure customer satisfaction and delight in the most challenging situations.
$ 128.49
Event Date: 20/02/2023 – 22/02/2023
25/04/2024 – 26/04/2024 |
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22/08/2024 – 23/08/2024 |
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27/11/2024 – 28/11/2024 |
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Duration: 2 days Class Session: 10:00 am – 4:00 pm each day including Breakfast and Lunchtime This training solution and other training topics from McTimothy Associates are currently available as residential/in-house options. McTimothy Associates Reserves the right to postpone or cancel a course due to unforeseen circumstances beyond our control. In such cases, delegate(s) will be registered for the next run of the Course.Course Outline
Internal Customer Service
Managing Customer Expectations
Effective Communication Skills for Handling Customers
Professional Behavior with Customers
Dealing with Difficult Customers
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