Course Methodology

The course relies heavily on an interactive approach. Participants will enjoy working with business cases extracted from real-life situations taking them from understanding the situation to finding a solution. The course leverages role-play techniques where participants work and present scenarios related to deal negotiation, building relationships, or problem resolution. Such role-plays foster confidence, analytical thinking, and a teamwork mentality.

Course Objectives

By the end of the course, participants will be able to:

• Identify and adopt the right professional selling behaviors and skills needed to maximize sales performance
• Develop critical self-driven practices to optimize personal and business effectiveness and efficiency
• Master and implement the sales process to successfully handle objections and close more deals
• Manage customer expectations and exceed them to gain customer loyalty and generate repeat business
• Master the art of verbal and non-verbal communication to create an atmosphere of respect and trust in the seller-buyer interface

Target Audience

Salespeople, sales support, as well as potential candidates for sales and customer service positions who want to build and revitalize their existing selling skills.

Target Competencies

• Characteristics of successful salespeople
• Selling and handling objections skills
• Communication skills
• Customer service and retention
• Empathic outlook