Course Methodology

The course uses a mix of interactive techniques such as videos, brief presentations by the consultants and the participants, group workshops and case studies, self-assessment tools and relevant templates.

Course Objectives

By the end of the course, participants will be able to:

• Build awareness of the retail industry to foster career growth among people who work in retail
• Assess their own strengths and weaknesses to devise sustainable strategies to survive and grow in competitive markets
• Create and analyze retail metrics to monitor store performance and enhance retail staff productivity
• Explain the retail sales management process and lead, coach, and motivate retail sales associates
• Develop and implement HR processes and balanced scorecards to evaluate store and individual performance levels
• Interpret customer behavior in a retail environment in order to produce a positive shopping experience
• Devise an exceptional customer service roadmap to improve customer loyalty and boost sales in a record time

Target Audience

Most participants on this course are retail employees looking to take their retail organization and careers to the next level. The course is also appropriate for new sales managers and assistant managers, as well as anyone pursuing a management career in retail or a related industry.

Target Competencies

• Retail metrics
• Retail planning and strategies
• Recruiting retail sales associates
• Retail sales management
• Retail sales process
• Customer service
• Retail dashboards and scorecards