Understanding and Implementing Six Sigma

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Why Attend

This thought provoking course uses the renowned Motorola methodology to identify and solve problems in organizations. Targeting the yellow belt level, this course will provide participants with the knowledge to identify improvement opportunities in their organizations and help kick off the Six Sigma methodology with their teams. Participants will learn the different phases of Define, Measure, Analyze, Improve and Control (DMAIC) and how to build a project charter. Additionally, participants will learn about quality tools and statistics to help them formulate problem statements and translate them into measurable format. Participants will be provided with the tools to assess their organization’s readiness to launch Six Sigma projects.

Event Date: 03/08/2022 – 05/08/2022

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Overview
Course Outline

Introduction to quality
- Definition of quality
- History of quality
- Benefits of quality systems
- Meet the ISO 9000 family
- Cost of poor quality
- Evolution of quality management
- Quality management principles and six sigma
- Quality maturity ladder
Definitions of Six Sigma
- Definition of Six Sigma and the meaning of sigma
- History of Six Sigma
- Benefits of Six Sigma for organizations
- Savings from Six Sigma
- Six Sigma as an improvement strategy
Six Sigma in customer service
- Effects of Six Sigma on customer satisfaction
- Levels of sigma performance
- The Kano model and quality function deployment
- The fruit of Six Sigma
Implementing Six Sigma
- The methodology
- The DMAIC stages (define, measure, analyze, improve and control)
- Roles for managers and employees
- Roles of green belts and black belts
- Six Sigma and Lean
Statistical analysis in Six Sigma
- Sigma as a metric
- Sources of variation
- Calculation of process capability and sigma level
- The commute example
- Software to support analysis
Problem solving using Six Sigma
- Six Sigma tool box
- Control charts
- Pareto charts
- Cause and effect diagrams
- Why-why diagrams
- The turtle diagram
Deployment of Six Sigma
- Project selection and charter importance
- Leadership and employee involvement
- Selection of Six Sigma projects: guidelines
- Characteristics of a successful Six Sigma project
- Corporate commitment: ten questions for leaders
- Sources of high impact opportunities
- Characteristics of projects to avoid