Middle Management Skills Development

Why Attend

Building effective managerial and leadership skills is critical to help you and your organization
succeed. This course is designed to help both new and experienced managers develop advanced
skills necessary to add immediate value to their staff and organization.

Event Date: –

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Overview
Course Outline

Course Methodology
This course relies on the use of individual and group debriefs aimed at helping participants develop
skills in leading and managing others. The course also features the use of a number of case studies
and presentations by participants followed by plenary discussions. In addition, videos and team
exercises are used to demonstrate the skills required for effective management.

Course Objectives
By the end of the course, participants will be able to:
 Define the leadership and managerial skills necessary for increasing organizational productivity
 Apply effective coaching and appraisal techniques
 Employ problem solving tools to overcome organizational obstacles
 Solve conflicts using win-win approaches
 Create plans to manage change leading to continuous improvement
 Develop effective time management action plans

Target Audience
Managers, senior supervisors and professionals who want to learn advanced management and
leadership techniques.

Target Competencies
 Leading others
 Managing performance
 Problem solving ability
 Influencing others
 Managing change
 Coaching skills
 Conflict management

Course Outline

 Management and leadership
 The manager compared to the leader
 Styles of leadership
 Goals of organizational behavior
 The implication of attitudes and personality
 10 ways to empower followers
 Maturity levels
 The 9 key motivators

 Coaching and appraising performance
 Coaching, training and counseling
 The psychology behind coaching
 Coaching: why and when
 The coaching meeting
 Feedback, review and appraisal
 Elements of constructive feedback
 Performance appraisals
 Preparation and scheduling of appraisals

 Problem solving and decision making techniques
 Principles of problem solving
 Team problem solving
 Differentiating between symptoms and causes
 Tools and techniques of problem solving
 Effective group brainstorming
 The manager as a decision maker
 Using the prioritization grid

 Managing conflict
 Sources of conflict
 Constructive and destructive conflicts
 Conflict and team performance
 Resolving and managing conflicts
 Conflict management styles

 Managing change
 Definition of organizational change
 Dynamics of change
 Contemporary issues behind change
 Planning for change
 Transition structures
 Success factors for making change happen
 Overcoming resistance to change
 Communication strategies during change
 Changing behaviors by changing mindsets

 Managing time and meetings
 Time management principles
 Identifying and setting goals
 Time management tools
 Prioritizing activities
 The time management grid
 Improving meeting leadership skills