This course fits perfectly into two important business functions: customer service and marketing. Have you ever wondered what makes some organizations shine in the hearts and minds of customers, achieve the highest levels of customer delight and at the same time generate record profits? In this course, we blend customer service and marketing to give a practical insight into the workings of such successful organizations. We cover concepts such as customer satisfaction and loyalty, customer segmentation, profitability, customer satisfaction surveys, the customer value proposition, and loyalty schemes to help you create a roadmap that will take your organization to new heights.
$ 139.66
Event Date: 08/03/2023 – 10/03/2023
06/06/2024 – 08/06/2024 |
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10/10/2024 – 12/10/2024 |
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Key definitions Building relationships with customers for loyalty Principles of Customer Relationships Challenges of Relationships building
Strategies for building relationships
Determinants of Customer Relationships
Pitfalls to avoid