McTimothy Associates

This event has passed

Managing the Collections and Credit Control Team

Why Attend

The structure, management and positioning of a collections and credit control department will determine its impact upon an organization, even enhancing its role as a profit driver for the organization.

This course explores options for structuring the collections department; how to manage, what to manage, and what to measure.  The result is ; more impactful management information, better-organized departments, and enhanced efficiency of collectors.

265,000.0000 VAT

Event Date: 21/01/2025 – 24/01/2025

Total:

More Dates

15/10/2025 – 18/10/2025

Price: 265,000.0000 VAT

  • The collections and credit control environment: a global perspective
    • Profit and collections fundamentals
      • Shifting from cost center to profit center
      • Profitability in the workplace
      • Flexible business approaches
    • Flexing the variables of sales, cost and price
      • Collections as ‘completion of the sale’
      • Controlling costs, prices and profit
      • Identifying customers and their needs
    • Collections redefined as a profit center
    • Customers, products and marketing
      • The importance of a mixed portfolio
      • Selling to an existing customer base: cost effective methods
      • Involving credit professionals at the design stage
    • Designing the competitive collections environment
      • Integrating the entire collections team
  • Developing the collections team
    • Division structure
      • How to plan and organize your collections ‘shop’
    • Specialist structure
      • Structuring and managing the specialized model
      • Reporting lines in the specialized model
      • Management Information System (MIS)
    • Centralized structure
      • Structuring and managing the centralized department model
      • Reporting lines in centralized model
      • MIS
  • Testing team dynamics – identifying the collectors
    • Appropriate team and management styles of leadership in collections
    • Peter Lessom management test
    • Prof. Meredith Belbin team types
    • Ideal team players in each of the department models
    • Managing the fringe units
  • Managing the credit control department
    • Onboarding the collections team
      • Establishing cost-saving processes
    • Best practice in credit-related human resources
      • Redeveloping the employee specification
      • Recruitment for collections
    • Establishing the optimal physical environment for a collections department
  • Taking the function to a higher performance level
    • Managing change
      • Overcoming resistance to change
      • Recruiting supporters of your change
      • Communication and change
    • Communications within the team
    • Advanced collections
      • Capacity planning
      • Management overview of collector training, including exclusive call maps
    • Creating a credit learning environment
      • Learning cultures
      • Development of the collector through progressive learning
    • Managing the target-driven workplace
      • Service level agreements
      • Collection team dynamics and effective target setting
      • Zero defects environments

Other Courses