Course Methodology

The course enables the participant to practice the analysis and development of all types of KPIs through a series of workshops. The workshops are team based and use customized case studies that provoke the thought process for KPI development. In addition, a number of real world case studies of KPI use will be discussed and analyzed. Participants will also be provided with an Excel template for KPI scorecard development in addition to a KPI system self assessment and other practical checklists.

Course Objectives

By the end of the course, participants will be able to:

• Design the performance measurement system using acquired knowledge in KPIs, their role, types and uses
• Analyze and develop the most important KPIs relevant to stakeholders and customers
• Analyze and develop the most important KPIs to drive internal quality and productivity
• Effectively manage the KPI measurement process in all phases
• Employ tools to ensure the success of the KPI implementation project

Target Audience

All managers and senior professionals who are involved in influencing, formulating or supporting the long term planning and strategy of their department or organization, as well as those who are responsible for linking, measuring and improving the performance of the organization, including strategy or performance management professionals, balanced scorecard course managers, business unit and department managers and business analysts.

Target Competencies

• KPI development and use
• Systems thinking
• Performance management
• Change management
• Proactive thinking
• Problem solving
• Results orientation