TOTAL QUALITY MANAGEMENT (TQM): TOOL BOX FOR CONTINUAL IMPROVEMENT

This event has passed

Why Attend

The course will provide participants with comprehensive knowledge on ‘Quality’ history and evolution, as well as quality gurus and tools. Through various workshops and role plays the course will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and breakthrough improvement methodologies such as Lean and Six Sigma. This highly interactive course will help participants apply the powerful quality tools used in leading organizations. Participants will leave with best practices on how to select, design or apply quality structures and tools in their organizations.

Event Date: 12/10/2022 – 14/10/2022

Request an In-House Proposal

Download 2024 Training Calendar

More Dates

03/07/2024 – 05/07/2024	Price: $ 195.53
24/10/2024 – 26/10/2024	Price: $ 195.53

Overview
Course Outline

Introduction to Total Quality Management (TQM) Concepts
- Definition of quality and quality models
- History of quality
- Defining TQM
- TQM critical success factors
- The relationship between ISO 9000 and TQM
- Benefits of implementing a quality model
- The cost of poor quality
- The gurus comparison (Deming, Crosby, Juran, etc.)
- National quality awards:
  - The Malcolm Baldrige national quality award
  - EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award
- Selecting the right model for your organization
- The quality maturity ladder
The Success Elements of TQM
- Customer driven quality
- Plan, Do, Check, Act (PDCA) model
- Eight-step problem solving methodology
- Process thinking
- Eliminating the non-value added
- Management by facts and data
- Continual improvement and Kaizen
- Enhanced employee participation and decision making through idea generating systems
- Employee reward and recognition
Improvement Tools and Methodologies
- What is a quality tool
- The seven quality control tools
- Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, stratification
- Brainstorming
- Tree diagrams: how-how and why-why diagrams
- Force field analysis
- Affinity diagrams
- Process mapping: ‘the turtle’
- Poka yoke
- Lean thinking
- The seven types of waste in organizations
- Visual management and the 5S program
- Six Sigma
Benchmarking as a Tool to Improve Quality and Business Processes
- What is benchmarking & Why benchmark?
- Levels of benchmarking
- Pros and cons of different benchmarking approaches
Elements of a Continuous Improvement Process
- The eight steps to achieve improvement
- Critical Success Factors (CSF) and Common Failure Factors (CFF) in TQM