This course will equip any executive or personal assistant with the competence needed to excel on
the job. It will give you an in-depth understanding of the principles and best practices of successful
senior administrators. It will also increase your impact and visibility at the office and it will enable you
to derive several action plans for taking on more challenges and raising your career up a notch.
Participants on this course usually are experienced senior assistants of GMs, CEOs and VIPs.
Hence, you will have the opportunity to exchange experiences and discuss the challenges facing
you.
You will come up with key strategies for broadening your role and expanding yourself to go beyond
expectations. You will also develop a professional approach for optimizing your relationship with
your manager and building excellent relationships with all stakeholders at the workplace. You will be
able to construct professional e-mails which will reflect a professional image of your department and
company. This course will also give you vital insights on ways to increase your tolerance to stress
and be in control of your time. Organizing professional meetings, including writing effective agendas
and minutes of meetings, is also an important element of this course.
The last segment of this course provides the know-how of professional dealing with visitors, internal
and external customers and how to make your department and company more customer friendly.
$ 195.53
Event Date: 09/05/2024 – 11/05/2024
25/09/2024 – 27/09/2024 |
Price: $ 195.53 |
Course Methodology
This highly engaging course uses a combination of individual inputs and group workshops which will
enable participants to share their experiences in a professional and safe environment. Being packed
with real life challenges, it will also enable participants to test their learning and retain all the skills
obtained. Moreover, it will equip participants with several realistic action plans which can be
immediately implemented at the workplace. Most importantly, this course will change the way
participants view their current situation by challenging their existing beliefs and putting them to the
test.
Course Objectives
By the end of the course, participants will be able to:
Practice advanced administration techniques to effectively run the office of a senior manager
Develop excellent relationships with the manager to maximize productivity
Acquire modern communication concepts and strategies to facilitate work flow
Apply professional business writing techniques in e-mails
List the main causes of stress and prepare an action plan to keep them under control
Prepare and organize a professional meeting, write its agenda and take minutes accurately
Demonstrate professional skills in serving internal and external customers effectively
Target Audience
Executive and personal secretaries, personal assistants, senior clerks, senior administrators and
others with the potential to become office managers.
Target Competencies
Personal drive
Building relationships
Interpersonal communication
Business writing
Handling stress
Organizing meetings
Service orientation
Course Outline Optimizing the relationship with the boss Effective interpersonal communication Professional business writing Controlling stress Organizing professional meetings Dealing with visitors and improving customer service
Progressive role of the executive or personal assistant
Changes and challenges impacting 21st Century administrators
Developing and broadening your role
Expanding yourself: going beyond expectations
Increasing your visibility at the office
Widening the managerial aspects of your role
Competencies of the modern personal assistant
Better management of your work flow
Establishing common objectives and priorities
Knowing and synchronizing expectations
Building and managing the relationship
Managers’ types and ways to manage each type
Maximizing your value relative to the boss
Partnering with the boss
Building excellent relationships with colleagues
Dealing with difficult personalities
Developing self-confidence and assertiveness
Presenting your ideas and influencing others
Negotiating win-win outcomes
Perceptions, attitudes and beliefs
Crucial elements for excellent writing
The AIDA model of business writing
Writing professional e-mails
E-mail etiquette
Understanding stress
What happens when you are under stress: the symptoms
Identifying actual causes of stress
Action planning to keep stress under control
Time management preventive measures
Planning for the meeting
Preparing the agenda
Techniques for writing the minutes
Improving the effectiveness of your meetings
Actions to take after your meetings
Importance of internal customer service
What customers pay attention to
Servicing internal and external customers
Handling complaints professionally
Making your department customer friendly