First impressions are often made within seven seconds of a meeting and are difficult if not impossible to change. This course helps you leave a great first impression. The course addresses how to deal with others in a business setting, taking into account differences in culture and region. Since business is often conducted over lunch or dinner, dining skills can also impact someone’s opinion of you as a potential business partner. This course will give you tips on how to apply proper manners and business etiquette in many different settings. Many diplomatic ‘incidents’ occur due to the personnel’s lack of understanding of various protocol standards. In this course we introduce the international rules of protocol that need to be implemented during formal occasions and visits.
$ 195.53
Event Date: 14/03/2024 – 16/03/2024
20/06/2024 – 22/06/2024 |
Price: $ 195.53 |
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18/09/2024 – 20/09/2024 |
Price: $ 195.53 |
Course Methodology
The workshop is designed to be interactive and participatory, and includes various pedagogical tools to enable the participants to operate effectively and efficiently in a multifunctional environment. The course is built on four pedagogical pillars: concept learning (lectures and presentations), role playing (group exercises), experience sharing (roundtable discussions) and exposure to real world problems and policy choices confronting delegates.
Course Objectives
By the end of the course, participants will be able to:
Explain how to behave correctly in both business and social situations
Describe how to interact and communicate effectively with different types of guests
Demonstrate appropriate personal and professional conduct
Plan VIP visits and formal occasions while executing the role of the ideal host
Apply proper communication etiquette
Implement different variations in protocol and etiquette from different cultures, nations and regions
Target Audience
Personnel officers, public relations professionals, events organizers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.
Target Competencies
Public speaking
Verbal and non verbal communication
Influencing
Presentation delivery
Active listening
Building rapport
Course Outline
Principles of business etiquette and protocol
Definitions and concepts
Guiding principle
Importance of etiquette in business
Importance of protocol in business
The importance of manners
Creating the right corporate image
Six basic principles
Achieving communication success
Communication levels and definitions
The four principles of communication
Elements of the communication process
Communication delivery aspects
Barriers to effective communication
Overcoming communication barriers
Communicating across cultures
Managing perceptions and biases
Communication key qualities
Listening etiquette
Personal and professional conduct
Universal expectations for behavior
Etiquette for formal occasions
Handling difficult personalities
Four choices for dealing with various behaviors
International business etiquette
Customs and cultures
Best practices
Planning and hosting VIP occasions
Preparation for official visits
Protocol at events and summits
Key qualities of the ideal host
Seating strategies
Risk and contingency planning
Mistakes to avoid
Meeting at airports
Proper communication etiquette
Phone etiquette
Meeting etiquette
Email etiquette
Titles and forms of address
Exchanging gifts
Variations in protocol and etiquette
Administrative protocol
Flags, anthems and logos
Awkward situations and solutions
Panoramic view of variations