Strategic Operations Management for Executive Secretaries and PAs

Course Objectives:

  Upon completing this course, students should be able to:

• Understand the strategic role of operations management in creating and enhancing a firm’s competitive advantages
• Understand key concepts and issues of OM in both manufacturing and service organizations
• Understand the interdependence of the operations function with the other key functional areas of a firm
• Apply analytical skills and problem-solving tools to the analysis of the operations problems
• Identify the key goals and requirements of operations management
• Describe the principles of operations management including inventory management, operations planning, manufacturing management, distribution and logistics, and managing operations
• Discuss the important considerations when planning operations management including competing with operations, designing and improving processes, designing value chains, and operating value chains
• Describe the key technical enhancements introduced in the inventory management, ordering techniques, and Just-in-time and lean techniques and methodologies
• List the steps involved in setting up replenishment policies and purchasing management

Key Content:

Day One

• Introduction to Operations Management 
• Foundation and Principles of Operations Planning 
• Operations as a Competitive Weapon Operations Strategy                  
• Foundation and Principles of Managing Operations   
• Foundation and Principles of Just-in-time and lean  
• Business Process Reengineering
•  Capacity Planning Resource                                                                                                               

Day Two

• Managing Processes and Resources
• Introduction to process management
• Process Analysis
• Manufacturing Process Analysis       
• Job Design and Measurement                                                                           
• Quality Management and Control of Variation (6 sigma)
• Project Management
• Type of WASTES and WASTE minimization techniques
• Basic Statistical Process Control  
• Overall Equipment Effectiveness (OEE).   
• Managing Technology

Day Three

• Foundation and Principles of Distribution and Logistics                                               
• Supply-Chain Management
• Supply Chain Distortion
• Inventory Management  
• Coordinating Supply Chain: Risk Sharing Contracts
• Waiting Lines Location and Logistics Layout
• Problem Solving (Process Improvement) Tools and Techniques
• Decision-Making Process
• Scheduling

Other Dates

15Jun