Strategic Operations Management for Executive Secretaries and PAs

Operations Management (OM) is concerned with the management of resources and activities that produce and deliver goods and services for customers. As competition becomes fiercer in an increasingly open and global marketplace, a company’s survival and growth become greatly contingent on its ability to run its operations efficiently and to exploit its resources productively.

 This course will help participants understand the scope and importance of Operations Management and the role of operations managers.  participants will study the interaction of operations on the organization, employees, and customers. You will examine the links between process and operations design, business strategy, and globalization. You will learn about the different elements of operations and how to analyze an operational environment. You will also explore the challenges facing the operations manager in adopting innovative practices such as lean, new technologies, and the growing social agendas such as Corporate Social Responsibility (CSR).

Participants Expected:

Executive Assistants, Personal Assistants to CEO,/Directors, Operations Managers. Other categories of personnel who may find the course very beneficial sre: Facility Personnel, Fleet Personnel, Engineers, Project Team, Purchasing and Supply Team, Procurement Team, Administrators, Logistics Team, and Production Team among others.