THE VIRTUAL PLATFORM IS AVAILABLE FOR THIS COURSE.
Strategic Operations Management for Executive Secretaries and PAs
Operations Management (OM) is concerned with the management of resources and activities that produce and deliver goods and services for customers. As competition becomes fiercer in an increasingly open and global marketplace, a company’s survival and growth become greatly contingent on its ability to run its operations efficiently and to exploit its resources productively.
This course will help participants understand the scope and importance of Operations Management and the role of operations managers. participants will study the interaction of operations on the organization, employees, and customers. You will examine the links between process and operations design, business strategy, and globalization. You will learn about the different elements of operations and how to analyze an operational environment. You will also explore the challenges facing the operations manager in adopting innovative practices such as lean, new technologies, and the growing social agendas such as Corporate Social Responsibility (CSR).
Executive Assistants, Personal Assistants to CEO,/Directors, Operations Managers. Other categories of personnel who may find the course very beneficial sre: Facility Personnel, Fleet Personnel, Engineers, Project Team, Purchasing and Supply Team, Procurement Team, Administrators, Logistics Team, and Production Team among others.
Upon completing this course, students should be able to:
- Understand the strategic role of operations management in creating and enhancing a firm’s competitive advantages
- Understand key concepts and issues of OM in both manufacturing and service organizations
- Understand the interdependence of the operations function with the other key functional areas of a firm
- Apply analytical skills and problem-solving tools to the analysis of the operations problems
- Identify the key goals and requirements of operations management
- Describe the principles of operations management including inventory management, operations planning, manufacturing management, distribution and logistics, and managing operations
- Discuss the important considerations when planning operations management including competing with operations, designing and improving processes, designing value chains, and operating value chains
- Describe the key technical enhancements introduced in the inventory management, ordering techniques, and Just-in-time and lean techniques and methodologies
- List the steps involved in setting up replenishment policies and purchasing management
- Introduction to Operations Management
- Foundation and Principles of Operations Planning
- Operations as a Competitive Weapon Operations Strategy
- Foundation and Principles of Managing Operations
- Foundation and Principles of Just-in-time and lean
- Business Process Reengineering
- Capacity Planning Resource
- Managing Processes and Resources
- Introduction to process management
- Process Analysis
- Manufacturing Process Analysis
- Job Design and Measurement
- Quality Management and Control of Variation (6 sigma)
- Project Management
- Type of WASTES and WASTE minimization techniques
- Basic Statistical Process Control
- Overall Equipment Effectiveness (OEE).
- Managing Technology
- Foundation and Principles of Distribution and Logistics
- Supply-Chain Management
- Supply Chain Distortion
- Inventory Management
- Coordinating Supply Chain: Risk Sharing Contracts
- Waiting Lines Location and Logistics Layout
- Problem Solving (Process Improvement) Tools and Techniques
- Decision-Making Process