- Process definitions and elements
- Process definition
- Process approach to improvement
- Advantages of process mapping
- Elements of a process
- Benefits of process maps
- Attributes of a process map:
- Who is the customer?
- What is critical to their satisfaction?
- Where can we obtain process performance data?
- How well do our processes satisfy their needs?
- What is our business value chain?
- What is process efficiency and effectiveness?
- Stakeholders analysis
- Understanding process approach as per international quality standards
- Understanding process approach
- Process characteristics
- The Plan, Do, Check, Act (PDCA) approach
- Opportunities in terms of reducing cycle time and defects
- Non value added explained
- Process assessments approaches
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- Key terms
- Mapping process
- Types of mapping tools
- Simple flow charting
- Geo graphs, spaghetti and workflow diagrams
- Swim lane (deployment) flowcharts
- Supplier, Input, Process, Output, Customer charts (SIPOC)
- Value added and non value added analysis
- Value stream maps
- Cycle time map
- Process hierarchy
- Process maps symbols
- ‘IDEF0’ process map
- Lean thinking to reduce waste in processes
- The eight types of waste found in processes
- 5S: a framework to organize and maintain your workplace
- Failure Mode and Effects Analysis (FMEA)
- Process analysis and improvement
- Customer oriented processes
- Support oriented processes
- Management processes
- Diagnosis of a process
- Analyzing and improving a process
- Turtle diagram
- Using process maps to identify root causes
- Twelve cornerstone tools to process streamlining
- Problem solving techniques
- Process auditing as a tool for continuous improvement
- Process mapping in Six Sigma projects
- Process measurement and benchmarking
- The need to measure
- Process Key Performance Indicators (KPIs)
- Benchmarking and the balanced scorecard