Performance Management: Setting Objectives and Conducting Appraisals

Course Outline

 Performance management – introduction and definitions
 Definition of performance management
 Objectives of performance management
 Impact of poor performance on an organization
 Key terms and uses
 The annual performance cycle – overview
 Responsibilities in performance management
 Shared management model
 Mistakes in performance management

 Establishing effective objectives
 Cascading the vision, mission and strategies
 The impact of critical success factors on performance
 The 3 types of performance criteria
 Key result areas – definition and examples
 Key Performance Indicators (KPIs)
 Definition and characteristics
 Units of measure
 Difference between goals and objectives
 Turning goals into objectives the ‘SMART’ way
 Measuring the semi tangible factors and competencies
 Behavioral indicators
 Proficiency level
 Corporate values – their importance

 The importance of coaching
 What is coaching?
 Coaching responsibilities
 Benefits of good coaching
 The focus and purpose of coaching
 Important coaching skills
 Five steps of coaching for optimal performance
 Role play: facilitating a coaching session

 Conducting effective performance appraisals
 Planning performance appraisals
 Conducting effective appraisal meetings
 Beginning the meeting
 Discussing the evaluation: an in-depth view
 Closing the meeting
 Roles of managers and employees
 Common appraisal errors

 Following up after the performance appraisal meeting
 Percentage of time spent on performance management
 Acknowledging good performance
 Ways of recognizing employees
 Techniques for performance diagnosis
 Categories of performance problems and possible causes
 System factors versus individual factors
 Performance improvement planning