Course Methodology
The course combines theoretical and practical methods for delivering content. Participants are expected to role play performance appraisal meetings and coaching sessions.

Course Objectives
By the end of the course, participants will be able to:

• · Define performance management, its objectives and various responsibilities
• · List the main phases in a performance management cycle and how to manage each for optimum results
• · Develop tangible and intangible measures of performance
• · Create business based objectives, including ‘SMART’ targets, measures and key performance indicators (KPIs)
• · Define coaching and list the 5 steps for conducting optimal coaching sessions
• · Conduct effective performance appraisal meetings
• · Identify ways of rewarding and recognizing employees

Target Audience
Team leaders, managers, business partners and line mangers who are held accountable for the performance of the organization and its employees.

Target Competencies

• Setting Performance objectives
• · Deciding and initiating action
• · Presenting and communicating
• · Analytical thinking
• · Employee coaching
• · Following instructions and procedures
• · Planning and organizing
• · Achieving goals and objectives