- Performance management – introduction and definitions
- Definition of performance management
- Objectives of performance management
- Impact of poor performance on an organization
- Key terms and uses
- The annual performance cycle – overview
- Responsibilities in performance management
- Shared management model
- Mistakes in performance management
- Establishing effective objectives
- Cascading the vision, mission and strategies
- The impact of critical success factors on performance
- The 3 types of performance criteria
- Key result areas – definition and examples
- Key Performance Indicators (KPIs)
- Definition and characteristics
- Units of measure
- Difference between goals and objectives
- Turning goals into objectives the ‘SMART’ way
- Measuring the semi tangible factors and competencies
- Behavioral indicators
- Proficiency level
- Corporate values – their importance
- The importance of coaching
- What is coaching?
- Coaching responsibilities
- Benefits of good coaching
- The focus and purpose of coaching
- Important coaching skills
- Five steps of coaching for optimal performance
- Role play: facilitating a coaching session
- Conducting effective performance appraisals
- Planning performance appraisals
- Conducting effective appraisal meetings
- Beginning the meeting
- Discussing the evaluation: an in-depth view
- Closing the meeting
- Roles of managers and employees
- Common appraisal errors
- Following up after the performance appraisal meeting
- Percentage of time spent on performance management
- Acknowledging good performance
- Ways of recognizing employees
- Techniques for performance diagnosis
- Categories of performance problems and possible causes
- System factors versus individual factors
- Performance improvement planning
