Performance Management & Appraisals Skills: Setting Objectives and Conducting Appraisals

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Why Attend

Course overview
Since there is a positive correlation between the performance of individual employees and the overall performance of the organization, it becomes imperative for supervisors and managers to improve employee performance by properly setting objectives and conducting appraisals.

The role of front line managers is key to any performance management system. This course takes an in-depth view at setting the right measures to manage employees, measures that are primarily objective in nature. The course also describes how to conduct eﬀective performance appraisal meetings and emphasizes the importance of coaching as a means of improving performance.

Event Date: 08/02/2023 – 10/02/2023

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Overview
Course Outline

Performance management – introduction and definitions
- Definition of performance management
- Objectives of performance management
- Impact of poor performance on an organization
- Key terms and uses
- The annual performance cycle – overview
- Responsibilities in performance management
- Shared management model
- Mistakes in performance management
Establishing effective objectives
- Cascading the vision, mission and strategies
- The impact of critical success factors on performance
- The 3 types of performance criteria
- Key result areas – definition and examples
- Key Performance Indicators (KPIs)
  - Definition and characteristics
  - Units of measure
- Difference between goals and objectives
- Turning goals into objectives the ‘SMART’ way
- Measuring the semi tangible factors and competencies
  - Behavioral indicators
  - Proficiency level
- Corporate values – their importance
The importance of coaching
- What is coaching?
- Coaching responsibilities
- Benefits of good coaching
- The focus and purpose of coaching
- Important coaching skills
- Five steps of coaching for optimal performance
- Role play: facilitating a coaching session
Conducting effective performance appraisals
- Planning performance appraisals
- Conducting effective appraisal meetings
  - Beginning the meeting
  - Discussing the evaluation: an in-depth view
  - Closing the meeting
- Roles of managers and employees
- Common appraisal errors
Following up after the performance appraisal meeting
- Percentage of time spent on performance management
- Acknowledging good performance
- Ways of recognizing employees
- Techniques for performance diagnosis
- Categories of performance problems and possible causes
- System factors versus individual factors
- Performance improvement planning