Outbound Call Centre (Tele Sales Skills) Masterclass Training

Outbound Call Centre Strategy Development
•Defining and implementing effective strategies for outbound calls
•Understanding the goals and objectives of an outbound call centre

Identifying Customer Buying Motivations
•Types of buying motivations
•Techniques to align call approaches with customer motivations

Strategic Sales Processes and the Buying Cycle
•Mapping sales processes to each stage of the buying cycle
•Leveraging buyer motivations to enhance sales effectiveness

Effective Communication Strategies
•Developing communication skills tailored for phone interactions
•Techniques for clarity, empathy, and persuasive communication

Advanced Phone Etiquette
•Professional etiquette for impactful calls
•Building rapport and creating a positive impression over the phone

Setting and Achieving Performance Benchmarks
•Defining KPIs and benchmarks for call centre teams
•Monitoring individual and team performance for continuous improvement

Building Motivation and Team Morale
•Creating strategies to foster motivation and morale in a call centre environment
•Techniques to boost team engagement and maintain a strong company culture

Professional Presentation and Dressing for Success
•Guidelines for appropriate attire and presentation
•Understanding how professional image contributes to success