Course Objectives

After attending this course delegates will gain knowledge and skills to;

• Develop techniques on how to get the best from people
• know the benefits of creating a close working relationship between ER and the rest of the organization
• Influence the behavior of managers and team leaders
• Operate disciplinary procedures and grievance procedure
• Understand the Impact on policies and procedures
• Effectively conduct the grievance interview
• Deal with harassment and bullying
• Improve standards of performance and conduct throughout the organization
• Managing performance, counseling, providing employee assistance

 Who should attend?

This course will benefit Employee Relations Specialists, HR and Personnel Professionals, Line Managers, Supervisors and Team Leaders