Managing Project Stakeholders

Course Outline

• Stakeholder management overview
  • Defining project stakeholders
    • APM Definition
    • PMI Definition
  • A practical definition of project stakeholders
  • Stakeholders management skills set
    • Technical skills
    • Business insights
    • People skills
  • Categorizing and prioritizing project stakeholders
    • Dimensions of stakeholders categorization
    • Power and interest matrix
    • Power and influence matrix
    • Power and knowledge matrix
    • Stakeholders engagement assessment matrix
    • Developing stakeholder register
    • Stakeholder management plan
    • Stakeholder groups classification
  • Managing project stakeholder communications
    • Stakeholder communication plan
    • Stakeholder communication channels
    • Holistic approach to communication
    • Managing stakeholders in a virtual world
    • Managing difficult stakeholders
    • Managing project stakeholders conflicts
    • Conflict management styles
    • Factors affecting conflict modes
  • Leading project stakeholders
    • Project managers as leaders
    • Disciplines of leading project stakeholders
    • Leadership time continuum
    • Leadership capability continuum
    • The leadership matrix
    • The leadership matrix actions
    • Choosing the right leadership style for stakeholders
    • Situational leadership model
  • Negotiating with project stakeholders
    • Types of negotiations
    • Negotiation mindsets
    • Critical concepts of win-win negotiation
    • Characteristics of good negotiators
    • Negotiations and building coalitions
    • Stages of negotiation process
    • Negotiation strategies
    • Negotiation best practices