Managing Multiple Tasks, Priorities and Deadlines

Why Attend

Visions and goals are achieved when tasks are understood, priorities are established and deadlines
are properly set. This course is designed to help participants develop the right capabilities to
manage tasks, evaluate and establish the right priorities, and schedule activities based on clearly
established deadlines. The course covers different methods and techniques to encourage task
ownership while coordinating with other team members; it also covers how to influence those
around us by properly setting expectations and seeing tasks through to successful completion.

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Overview
Course Outline

Course Methodology
The course uses self-assessments and a wide mix of business cases that promote healthy
discussions around the importance of managing multiple tasks, deadlines and priorities.
Participants will benefit from role plays covering workplace challenges related to handling tasks,
deadlines and priorities. They will learn how to deal with conflicts that may arise as a result.
Interactive team exercises are also used with each team presenting their findings and comments.

Course Objectives
By the end of the course, participants will be able to:
 Apply the right skills necessary to complete work effectively and efficiently
 Plan and schedule work-related tasks by using basic project planning tools
 Describe how to leverage stakeholders’ buy-in and support
 Use positive communication and influencing techniques to get things done
 Explain how to gain team commitment and support through appreciation and engagement

Target Audience
This course targets professionals, from all industries, who want to acquire essential skills to create
and develop an effective and efficient workplace environment. It is designed for team leaders,
supervisors, managers and section heads who are interested in improving their personal productivity
or that of the people they manage or work with, whether on a project or within a department. The
course also serves as a solid foundation for those who are keen on assuming a supervisory or
managerial role as the next step in their career.
Target Competencies
 Self and time management
 Goal setting
 Scheduling
 Task assignment and management
 Conflict management
 Communication
 Motivation
 Dealing with change at the individual and organizational levels

Course Outline
 Introduction to tasks in a business environment
 Self and task management
 A contextual view of task management
 Task management and the business environment
 Organizational perspective on work accomplishment
 Impact of strategic management on task management
 How organization type influences task management

 Task management and importance of planning
 Skills needed to lead and manage tasks
 Dealing with task constraints
 Goals, objectives and tasks
 Integrating scopes, work structures and plans in task assignments
 Managing Tasks and stakeholders
 Task management and risk

 Setting priorities and deadlines
 Task management and work
 Planning, scheduling and meeting deadlines
 Task management and the development of priorities
 Effective management of meetings, e-mails, and interruptions
 ‘To Do’ Lists and managing priorities
 Time wasters, procrastination and immediate demands
 Stress and task management

 Dealing with people while working on time-sensitive tasks
 Skills needed when assistance is needed
 The four rights of delegation
 Working effectively with others
 Interpersonal skills and task accomplishment
 Impact of interpersonal work styles on task accomplishment
 Being flexible and versatile
 Improving productivity at work

 Task management and change
 Techniques to improve task outputs
 Communicating task assignments and associated changes
 Understanding employee behavior when dealing with change
 Dealing with resistance to change
 Critical techniques in managing change
 Personal plans and self-management