Overview of each lifecycle module:

• Service Strategy: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream.
• Service Design: The Service Design best practices enable IT departments to design services and govern practices, policies and procedures.
• Service Operation: The Service Operation best practices aim at providing the effective and efficient delivery and support of key services to ensure fair value for the customer and service provider.
• Service Transition: Successful implementation of the Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations.
• Continual Service Improvement: The Continual Service Improvement best practices link improvement efforts and outcomes with Service Strategy, Design, Transition and Operations.

This course provides an essential level of knowledge in the following areas:

• Service Management as a practice
• The ITIL Service Lifestyle
• Generic Concepts and Definitions
• Key Principles and Models
• Selected Processes, Functions, Roles
• Technology and Architecture
• Competence and Training