The ITIL® Intermediate Expert Program provides users a live learning experience to acquire the ITIL® expert status. This unique methodology and approach to ITSM is in compliance with standards and processes described in the ITIL®, where ITSM processes are seamlessly integrated with people and tools so that IT infrastructure delivers optimal performance.
Furthermore, we offer you the liberty to choose individual modules or the entire lifecycle track or the integrated expert package as per requirements.
₦140,000.0000 VAT
Event Date: 21/09/2022 – 23/09/2022
ITIL™Intermediate: Service Strategy Introduction to Service Strategy Service Strategy Principles • The ability to decide on a service strategy Service Strategy Processes • Strategy management for IT services • Analyze IT governance Organizing for Service Strategy • Organizational development Technology Considerations • The relevance and opportunities for service automation Implementing Service Strategy • Implementation strategies that follow a life-cycle approach (e.g., design, transition, operation, and improvement programs) Challenges, Critical Success Factors & Risks • Strategic challenges
• The purpose, goals, and objectives of service strategy
• The scope of service strategy
• Service strategy’s value to the business
• The context of service strategy in life-cycle stages
• How to utilize the four P’s of service strategy
• How to define services, create value, and leverage the combined use of utility and warranty
• How to use service economics and sourcing strategies when meeting business outcomes
• Service portfolio management
• Financial management for IT services
• Demand management
• Business relationship management
Governance
• Use IT governance to set strategy by leveraging governance frameworks, bodies
• Organizational departmentalization
• How to create an organizational design using the relevant development and departmental methods
• Roles and responsibilities
• The importance of service automation
• The application of technology interfaces across the life cycle
• Service strategy implementation through the life cycle
• Service strategy implementation activities
• Impact of service strategy on other life-cycle stages
• Risks
• Critical success factors