This ITIL Continual Service Improvement course is one of the five courses within the ITIL Service Lifecycle work stream. The course will focus on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition, and operation stages of the IT Service Lifecycle and also offer guidance on how this process should be organized and executed.
In addition, this course includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.
$ 167.59
Event Date: 16/03/2023 – 18/03/2023
Course Outlines ITIL in relation to other publications in the Best Management Practice Service management as a practice Continual service improvement principles Continual service improvement processes Continual service improvement methods and techniques Organizing for continual service improvement Technology considerations Implementing continual service improvement Challenges, risks and critical success factors