Skip links

FUNDAMENTALS OF CUSTOMER SERVICE WORKSHOP

THE VIRTUAL PLATFORM IS ALSO AVAILABLE FOR THIS COURSE.

Event Image

FUNDAMENTALS OF CUSTOMER SERVICE WORKSHOP

Why Attend

In this course, we focus extensively on the behavioral, social, and interactive aspects of customer service. The course starts with definitions and discussions about the importance of good service, what customers expect, and the ability of anyone to mold their behavior. Next, we dissect the elements of the image projected by the person interacting with the customer and we bring it all back to learn how to behave professionally in any situation. This course emphasizes communication skills and the ability to understand and use all aspects of behavior and body language to ensure that all customer interactions remain positive and end successfully.