Front Office Management & Customer Relations Skills

The image of an organization is only as good as the image of its front
liners. What does your front office says about your company? Any
organization that strives for excellence, distinction and success, must
ensure that there is apt projection of the company at the front desk as well as on the social media which today is the first point of customer contact with your business.
This program equips the front desk officer with the savvy and panache
required to create the right impression for the organization with your
customer/guests.

People involved in communicating with customers will find this workshop
enhances their skills and confidence in handling customer interactions.
The workshop will enable participants to increase their effectiveness in
projecting a professional image, relationship building, information
exchange, active listening, complaints handling, and generating greater
customer satisfaction and loyalty. The course also looks at and implement how front office add real time/bottom line value by implementing and managing online/social media marketing right from the front office.