- The strategic PMO
- PMO key roles
- PMO benefits
- The link between strategy and projects
- Aligning strategy with projects
- The strategy and projects framework
- PMO business case, organization, structure and functions
- Portfolios, programs and projects
- Developing a strong PMO business case
- Organizational structure for projects
- PMO types
- PMO functions
- Maturity and the PMO
- Defining maturity and capability
- Steps for increasing maturity level
- Baseline maturity assessment
- Project management health check
- Maturity gap analysis steps
- Organizational project management maturity model (PMI- OPM3)
- PMO planning, preparation and strategy
- Creating the PMO charter
- Objectives and milestones
- Using gap analysis to set milestones
- Implementation strategy phases
- Measuring success metrics
- Establishing a project management methodology and PMO governance
- Defining project methodology
- Establishing methodology steps
- Elements of methodology
- Methodology quality dimensions
- Defining governance
- Governance framework
- Human capital and the PMO
- Key issues in people management
- Staffing the PMO
- Competency identification
- Performance measurement and rewards
- Career paths and leadership development
- Best practices for people management in the PMO
- Project knowledge management and the PMO
- Key success factors in knowledge management
- The knowledge management process
- Project closeout and capturing lessons learned
- The knowledge gap in project management
- PMO as a community of practice
- Measuring and monitoring project performance