- Emotions and reasoning at work: the six principles
- Rule of reason or rule of emotion
- Principle one: emotions are data
- Principle two: emotions should not be ignored
- Principle three: emotions should not be hidden
- Principle four: decisions and emotions
- Principle five: emotions follow logical patterns
- Principle six: emotional universals and specifics
- Case studies and applications
- Emotional Intelligence: the ability model
- The full cycle of the ability model and its implications
- The Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT)
- Perceiving emotions
- Using emotions
- Understanding emotions
- Managing emotions
- Determining your EI score
- Understanding and interpreting your EI score results
- Providing feedback on EI score results
- Implications of EI results at the professional and personal levels
- Tips and recommendations
- Understanding your emotional skills
- Reading people: identifying emotions
- The mood meter and its implications in understanding EI
- Plutchik’s wheel of emotions
- Getting in the mood: using emotions
- Predicting the emotional future: understanding emotions
- Doing it with feeling: managing emotions
- Measuring emotional skills
- Developing your emotional skills
- Reading people correctly: improving your ability to identify emotions
- Getting in the right mood: improving your ability to use emotions
- Emotional storytelling
- Predicting the emotional future accurately: improving your ability to understand emotions
- Doing it with smart feelings: improving your ability to manage emotions
- Managing anger at work
- Managing anger in life
- Applying your emotional skills
- Managing yourself: applying your emotional intelligence skills
- Managing others: applying emotional intelligence skills with others
- Emotional role play
- Building the emotionally intelligent person
- Working around the emotional blueprint
- Building the emotionally intelligent person with the emotional blueprint
- Real life examples and case studies
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