Why Attend

This course aims to help you raise your efficiency levels and develop competencies that will help you
push up your career higher. You will understand the importance of being a team player and will give
you insights of what, you as team member, can do to enhance team work. You will also understand
that the rapid changes around us necessitate a change in attitude and a need to develop highly
needed skills to succeed in the modern world of administration. You will develop verbal and written
communication skills which will enable you to proactively and confidently contribute to the successful
achievement of the organization’s goals. You will also be able to design action plans that will enable
you to transfer the learning of this course to your work place. This course will also create
opportunities for your personal development and for accepting challenges when they arise.

Moreover, we will show you ways to manage your time, plan for results, professionally handle the
telephone and enhance your memory.

Event Date: 09/05/2024 – 11/05/2024

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More Dates

26/09/2024 – 28/09/2024

Price: $ 217.87

Overview
Course Outline

Course Methodology
This course is structured using a combination of interactive activities, group and individual exercises,
role plays and discussions. Participants will use tools to assess personal talents and areas of
improvement and will devise improvement plans accordingly. They will come up with their own
strategies to overcome real life scenarios and will be given the chance to challenge and defend
findings.

Course Objectives
By the end of the course, participants will be able to:
 Employ a proactive role in handling job responsibilities within a team environment
 Demonstrate an understanding of the modern administrator’s highly needed abilities
 Develop interpersonal and communication skills in order to carry out administrative functions with
confidence and efficiency
 Apply professional business writing techniques in writing e-mails
 Handle telephone calls properly and professionally
 Develop self-management and deal with time wasters
 Practice memory enhancement techniques with several reinforcement methods and exercises

Target Audience
Administrators, assistant administrators and secretaries. Also, those who aspire to become
administrators will benefit from this course.

Target Competencies
 Team work
 Proactive thinking skills
 Building bonds
 Assertiveness skills
 Writing effective e-mails
 Adaptability
 Prioritization in office administration

Course Outline
 The Administrator as part of the support team
 Understanding your role within your team
 Essential office management skills
 ABC of cost control and managing finance
 Building an excellent professional image
 Strategies for an outstanding team player
 Understanding your team player style
 Having the right attitude to excel

 The modern administrator’s highly needed abilities
 Building information expertise
 Seeing through obstacles and building on talents and strengths
 Maturity and political skills
 Adaptability to a changing office environment
 Gaining credibility
 Taking the initiative
 Office policies and administrative practices and procedures
 Stakeholders management skills

 Developing Verbal communication
 Why we misunderstand other people
 Choosing the right communication medium
 Building excellent relations with your manager and colleagues
 Overcoming communication barriers
 Communicating with assertiveness and self-confidence
 Understanding cultural differences
 Strategies for greater visibility and influence

 Effective written communication
 Ingredients of a professionally written document
 Key techniques for effective e-mails
 Dos and don’ts of business writing
 Email writing principles and etiquette
 Building rapport and writing with credibility