- Introduction to warehousing management
- Objectives of warehousing
- The modern warehouse
- The warehousing cycle
- Problems and challenges in warehousing
- Warehousing and inventory costs
- Customer service in warehousing
- Inventory classification and record accuracy
- Types of inventory
- The ABC classification
- Uses of the ABC classification
- Inventory record accuracy
- Reasons for poor accuracy
- Periodic and cycle counting
- Systems and methodology of counting
- Knowing what is inside the warehouse
- Knowing how much is inside the warehouse
- Storage and material handling systems
- Layout of the warehouse
- Size and shape of the warehouse
- Storage utilization and organization
- Types of storage systems
- Fixed versus random location
- Material handling equipment
- Material handling equipment checklist
- Improving the receiving/issuing material operations
- Dealing with staff related warehousing issues
- Key roles of the warehouse manager
- Staff management issues
- Corrective guidance techniques
- Qualities of a good warehouse employee
- Motivation of warehouse employees
- Safety in the warehouse
- Good housekeeping inside the warehouse
- Identifying safety hazards
- Unsafe acts and conditions
- Causes of damage
- Planning for safety
- Productivity and audit of a warehouse
- Definition of productivity
- Causes of lost time
- Warehousing key performance indicators
- Objectives of the warehouse audit
- Components of the audit
- Steps to follow before, during and after the audit