McTimothy Associates

This event has passed


Why Attend

The primary challenge of today’s managers is to get things done effectively with and through people. This course introduces the four universal functions of management known as Planning, Organizing, Leading/Directing, and Controlling (POLC) to help managers in their job.
With business processes, equipment, documentation, and communication becoming increasingly complicated, managers and professional administrators need a wide range of skills to run the office effectively. Often these skills are neglected or ignored, which results in ineffective office management. General office administration is part and parcel of the day-to-day running of any business. As an office manager, you may be responsible for petty cash, managing the switchboard, dealing with delivery services, the administration of basic office facilities, and general management.

$ 212.29

Event Date: 09/06/2022 – 11/06/2022


  • Foundation of planning
    • The functions of management
    • Definition of planning
    • Elements of planning
    • Types of plans
    • Planning in the hierarchy of an organization
    • Efficiency versus effectiveness
    • Benefits of planning
    • Why many managers and supervisors fail to plan
    • Elements of good plans
  • Planning tools and techniques
    • Analysis of the environment
    • Forecasting techniques
    • Definition of benchmarking
    • The benchmarking process
    • Allocating resources and budgets
    • Breakeven analysis
    • Limitations of breakeven analysis
  • Project planning and scheduling
    • Definition of a project
    • The work breakdown structure
    • Simple network diagrams
    • Steps in developing a ‘PERT’ chart
    • Forward and backward scheduling
    • Finding the critical path
    • Gantt and Load charts
  • Control and performance measurement
    • Definition of control
    • The planning and controlling link
    • Importance of control
    • The control process
    • Measuring: what and how
    • Sources of information for measuring performance
    • Managerial decisions in the control process
    • Organizational performance measures
    • Feed forward, concurrent, and feedback controls
    • Information controls and balanced scorecards
    • Contemporary issues in control
  • Managing and controlling resistance to change
    • Forces for change
    • Rate of success in change efforts
    • Why organizational change fails
    • The 10 principles of change
    • Five activities contributing to effective change management
    • Force field analysis

Other Courses