Effective Planning, Organizing and Control for Optimal Results

Why Attend

The primary challenge of todays’ managers is to get things done effectively with and through people. This course introduces the four universal functions of management known as Planning, Organizing, Leading/Directing, and Controlling (POLC) to help managers in their job. With business processes, equipment, documentation and communication becoming increasingly complicated, managers and professional administrators need a wide range of skills to run the office effectively. Often these skills are neglected or ignored, which results in ineffective office management. General office administration is part-and parcel of the day-to-day running of any business. As an office manager, you may be responsible for petty cash, managing the switchboard, dealing with delivery services, the administration of basic office facilities, and general management.

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Overview
Course Outline

Course Methodology
This course uses an interactive and cooperative learning methodology by integrating a variety of learning techniques such as lectures, participants-led presentations, individual and group activities and exercises, self assessment tools, role plays, case analysis and video discussions.
Course Objectives
By the end of the course, participants will be able to:
 Explain the importance of planning and employing the ‘SMART’ criteria to objectives setting
 Use environmental scanning, budgeting, and breakeven analysis as tools for planning and forecasting
 Define projects and apply project management techniques such as ‘PERT’ diagrams, ‘Gantt’ charts and ‘Load’ charts
 Recognize the importance of control, and of properly utilizing key performance measures to keep work on track
 Assess the impact of organizational change and manage people’s resistance to change
Target Audience
Anyone within the organization whether they are staﬀ, department head, manager or supervisor who need to develop their ability to plan, organize, control and achieve their goals and objectives on time and within the expected quality standards.
Target Competencies
The competencies targeted in this course are:
 Proactive planning and scheduling
 Setting objectives
 Critical thinking
 Critical analysis
 Managing projects
 Measuring performance
 Dealing with change

Course outlines
 Foundation of planning
o The functions of management
o Definition of planning
o Elements of planning
o Types of plans
o Planning in the hierarchy of an organization
o Efficiency versus effectiveness
o Benefits of planning
o Why many managers and supervisors fail to plan
o Elements of good plans
 Planning tools and techniques
o Analysis of the environment
o Forecasting techniques
o Definition of benchmarking
o The benchmarking process
o Allocating resources and budgets
o Breakeven analysis
o Limitations of breakeven analysis
 Project planning and scheduling
o Definition of a project
o The work breakdown structure
o Simple network diagrams
o Steps in developing a 'PERT' chart
o Forward and backward scheduling
o Finding the critical path
o Gantt and Load charts
 Control and performance measurement
o Definition of control
o The planning and controlling link
o Importance of control
o The control process
o Measuring: what and how
o Sources of information for measuring performance
o Managerial decisions in the control process
o Organizational performance measures
o Feed forward, concurrent and feedback controls
o Information controls and balanced scorecards
o Contemporary issues in control
 Managing and controlling resistance to change
o Forces for change
o Rate of success in change efforts
o Why organizational change fails
o The 10 principles of change
o Five activities contributing to effective change management
o Force field analysis