This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the complainant and the systems or procedural aspect related to how the organization should process a complaint, every step of the way, from the moment it is raised to its conclusion. In addition, the course also covers the necessary preparations an organization must go through in terms of cultural development and openness before it can hope to benefit from complaints, recover complaining customers, improve internal processes, and achieve new heights in customer satisfaction.
₦265,000.0000 VAT
Event Date: 06/10/2025 – 09/10/2025
26/03/2025 – 29/03/2025 |
Price: ₦265,000.0000 VAT |
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05/06/2025 – 08/06/2025 |
Price: ₦265,000.0000 VAT |
Course Outline