Effective Communication Skills Development

18/10/2019 10:00 AM
19/10/2019 4:00 PM





Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives.

The aim of this course is to assist you in becoming a more effective communicator by learning how to identify people’s thinking patterns and preferred learning methods, and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will result in improved business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.

Course Methodology

The workshop is designed to be interactive and participatory. It includes various pedagogical tools to enable participants to function effectively and efficiently in a multilateral environment.

The course will be built on four pedagogical pillars: concept learning (presentations by the consultant), role-playing (group exercises), experience sharing (roundtable discussions) and exposure to case studies and scenarios.

Course Objectives

By the end of the course, participants will be able to:

·         Use advanced communication tools and skills to deliver various types of messages

·         Identify the different personal listening styles and discover their own

·         Apply meta programs to improve understanding of people

·         Describe and harness the power of body language

·         Practice and use assertiveness skills in different situations

·         Demonstrate the use of the secrets of influence for effective communication

Target Audience

This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.

Target Competencies

·         Verbal and non-verbal communication

·         Building rapport

·         Influencing others

·         Inspiring and persuading others

·         Providing and receiving feedback

·         Assertiveness

Course Outline


·         Defining effective communication

·         Communication: definition and characteristics

·         Myths about communication

·         Communication functions

·         The four laws of communication

·         Evolution of communication

·         Communicating for results

·         Understanding elements of communication

·         The element of noise

·         Mehrabian’s 55-38-7 rule

·         Overcoming communication anxiety and other obstacles

·         Communication etiquette

·         The art of listening

·         Common listening issues

·         Guidelines for effective listening

·         Effective listening and paraphrasing techniques

·         Understanding different listening styles: active versus passive styles

·         Improving the information recall rate

·         Assessing personal listening profiles

·         Mastering body language

·         The art of body language

·         Components of non-verbal communication

·         The power of appearance

·         Communicating through colors

·         Evaluating your body language skills

·         Eliciting thinking patterns through eye movement

·         Building rapport using body language


·         Diction, Pronunciation, Enunciation, and Elocution  

·         Introduction to Received Pronunciation/General American. 

·            Pronunciation Skill Assessment

·            Perception, Visual Representation and Production of English Speech Sounds

·         Unvoiced and Voiced Consonantal Sounds

Short and Long Vowel Sound Comparison

·         English Speech Sound Values

·         Major Categories of English Vowels

·         Principles of Transcription

·         “S and Ed” Marker

·         Linking R and Dark $Light L

·         English Syllabic Consonantal Sounds 

·         Consolidation Exercises

·         English Stressed and Unstressed Form

·              Stress Pattern

·              English Heteronyms

·              English Intonation

·              Commonly Mispronounced Words

·              Phonetic Transcription of Passages

·              Features of RP

·              Reading Exercise

·              Reading of Phonetic Transcription

·              Speaking Right *

Duration: 2 days

Class Session : 10:00am – 4:00pm each day including Breakfast and Lunch time

Customize Your Training

This training is currently available as residential/in-house option. If you prefer us to customize or have this training in-house at your location, kindly send your request via e-mail to:training@mctimothyassociates.com

Please Note

McTimothy Associates Reserves the right to postpone or cancel a course due to unforeseen circumstances beyond our control. In such cases delegate(s) will be registered for the next run of the Course.