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COURSE COVERAGE
INTRODUCTION
It has now been established without any doubt whatsoever that lean operations and efficient systems lead directly to increased bottom line profits.
The purpose of the course is to understand what strategic Business analysis is, why it is used, and how it is used. Participants will learn what the necessary elements are that support the use of Business Analysis to include contractual agreements, technology, sponsors, risk identification and mitigation, sources of capital, financial structuring, the use of Business modeling and other considerations.
The time on the course is designed to provide participants with the tools they need to continue with their own efforts to analyze and model Business deals as they return to their workplace. This program is designed as a first course for people who would like an opportunity to practice and improve their ability to model Businesses. The course is conducted in a work shop format, with the emphasis on “learning by doing”. During the program delegates work as a team to create a Business flow model from scratch.
Workshop Objectives:
By attending this workshop, participants will learn how to:
· Apply best practices of the business analysis discipline
· Conduct a business-needs analysis to elicit stakeholder requirements
· Apply techniques to identify issues and opportunities
· Create effective requirements and communication plans
· Manage solution assessment and validation
Target Competencies:
· Analyzing and prioritizing business needs
· Applying elicitation techniques
· Deploying root cause analysis techniques
· Writing SMART business objectives
· Conducting stakeholder analysis
· Deploying the affinity diagramming technique
Accredited Education Providers for International Purchasing &Supply Chain Management Institute and American Certification Institute, Delaware, USA.
Course Content
Module 1
Ø Defining Business Analysis (Overview of the business analysis discipline)
o Key roles and responsibilities
o Distinguishing between business analysis and other related disciplines
o Introducing the business analysis framework
o Gathering business needs at the organizational or department levels
o Performing needs-analysis
o Choosing the best elicitation technique
o Soliciting enterprise-level contextual analysis
o Identifying the nine elicitation techniques
o Verifying the necessary steps to gather information
o Recording and confirming elicitation results
Ø Conducting Enterprise Analysis (Analyzing the business landscape)
o Categorizing and prioritizing business needs and issues using affinity diagrams
o Assessing business capabilities and gaps
o Detecting problems and finding opportunities
o Exposing root causes of problems
o Finding opportunities for growth
o Identifying elements of the initial solution scope
o Developing action-oriented business initiatives to address business needs and opportunities Measuring the feasibility of options
o 2×2 analysis grid
o Prioritization matrices
o Anticipating project benefits and costs
o Documenting critical Business parameters
o Building SMART Business objectives
o Specifying critical project elements and deliverables
Ø Planning and Monitoring the Business Analysis Process (Planning for requirements analysis)
o Documenting assumptions, ground rules and templates
o Producing a requirements development plan to guide and manage the process
o Building the communication plan
o Performing stakeholder analysis
o Identifying key stakeholders
o Analyzing the impact stakeholders have on a project
o Developing a change management process
o Baselining your plan
o Following the defined change management process
o Managing the change control process
Module 2
Ø Managing and Communicating Requirements (Analyzing requirements)
o Verifying, prioritizing and organizing requirements
o Specifying the requirements document
o Identifying key relationships using traceability
o Executing the communication plan
o Addressing common pitfalls typically encountered during requirements development
o Validating the requirements document with key stakeholders
o Managing stakeholder agreement and conflict
Ø Assessing and Validating Solutions (Allocating requirements)
o Optimizing business value
o Evaluating dependencies between requirements
o Assessing organizational readiness
o Identifying organizational capability gaps
o Defining business and technical organizational impacts
o Building the Business Process Improvement (BPI) Framework
o Defining BPI
o Business process improvement vs. re-engineering
o BPI as a driving innovator in organizations
o Uncovering BPI challenges
o Analyzing your personal BPI skills
o Assessing BPI in your organization
Ø Identifying Key Business Drivers
o Developing business requirements
o Analyzing the needs of key stakeholders
o Defining the four key requirements
o Deploying enterprise analysis tools
o Identifying influences on the business
o MOST
o Five forces
o PESTLE
o SWOT
o Designing appropriate measurements
o Linking business drivers to measurements
o Identifying key performance indicators (KPIs)
o Outlining the “As-Is Process” (Applying principles of business process modeling)
o Defining modeling principles
o Evaluating different modeling techniques
o Determining the level of detail for your process
o Enhancing your modeling skills
o Applying a cross-functional activity diagram
Module3
Ø Managing and Communicating Requirements (Analyzing requirements)
o Verifying, prioritizing and organizing requirements
o Specifying the requirements document
o Identifying key relationships using traceability
o Executing the communication plan
o Addressing common pitfalls typically encountered during requirements development
o Validating the requirements document with key stakeholders
o Managing stakeholder agreement and conflict
Ø Assessing and Validating Solutions (Allocating requirements)
o Optimizing business value
o Evaluating dependencies between requirements
o Assessing organizational readiness
o Identifying organizational capability gaps
o Defining business and technical organizational impacts
o Building the Business Process Improvement (BPI) Framework
o Defining BPI
o Business process improvement vs. re-engineering
o BPI as a driving innovator in organizations
o Uncovering BPI challenges
o Analyzing your personal BPI skills
o Assessing BPI in your organization
Ø Identifying Key Business Drivers
o Developing business requirements
o Analyzing the needs of key stakeholders
o Defining the four key requirements
o Deploying enterprise analysis tools
o Identifying influences on the business
o MOST
o Five forces
o PESTLE
o SWOT
o Designing appropriate measurements
o Linking business drivers to measurements
o Identifying key performance indicators (KPIs)
o Outlining the “As-Is Process” (Applying principles of business process modeling)
o Defining modeling principles
o Evaluating different modeling techniques
o Determining the level of detail for your process
o Enhancing your modeling skills
o Applying a cross-functional activity diagram
o Modeling your own business process
Ø Discovering Process Improvements (Relating process measures to business drivers)
o Analyzing process performance
o Linking processes to your business
o Recognizing the causes of poor process performance
o Time
o Cost
o Quality
o Satisfaction
o Leveraging problem analysis criteria
o People
o Technology
o Business rules
o Materials
o Investigating root cause using mind mapping tools
o Relating root cause analysis to your own process
Module 4
Ø Modeling the “To-Be” Solution (Designing appropriate success criteria)
o Optimizing vs. enhancing your business process
o Focusing on customer needs
o Creating business process opportunities
o Determining value and uniqueness
o Dissecting the “To-Be” process
o Measuring process performance
o Uncovering KPIs from business drivers
o Developing a process scorecard
o Creating an assessment plan for your own process
Ø Selling and Implementing the Solution (Maximizing stakeholder buy-in)
o Targeting key stakeholders
o Identifying stakeholder communication styles
o Differentiating approach based on project phase
o Driving change in organizations
o Determining barriers to change
o Identifying positive and negative forces for change
o Developing a force field analysis approach
o Applying force field analysis to your organization
o Facilitating acceptance in your organization
o Determining organizational necessities
o Communicating the innovation effectively
o Preparing the implementation plan
Ø Integrating BPI into Your Organization (Assessing your BPI approach)
o Recognizing the history of continuous improvement
o Shadow pyramid
o Six Sigma
o TQM
o Implementing principles of continuous improvement
o Changing organizational behavior
o Appraising BPI processes in organizations
o Prioritizing changes using the Ease/Impact Matrix
o Applying the BPI framework
o Detailing the BPI implementation plan
o Returning to work with a plan of action
Target Audience?
Experienced Managers, as well as Newly appointed Managers, Project Managers, Business Development Managers, Product Managers, Customer Service Managers, Supply Chain Managers, Customer Relationship Manager, Office Administrative Manager and other management personnel, Managers, supervisors, and data processing personnel interested in Business Intelligence best practices for the efficiency of systems and corporate operations.
Duration: 2 days
Class Session : 10:00am – 4:00pm each day including Breakfast and Lunch time
Customize Your Training
This training solution and other training topics from McTimothyAssociates are currently available as residential/in-house option.
Please Note
McTimothy Associates Reserves the right to postpone or cancel a course due to unforeseen circumstances beyond our control. In such cases delegate(s) will be registered for the next run of the Course.
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