Core Solutions of Skype for Business

Course Syllabus

• Contacts
• Finding the correct person through Skype for Business Build/manage contact list in Skype for Business Using groups and frequent contacts Viewing full information about a contact
• Instant Messaging (IM)
• How to send/receive instant messages Participation in a group IM session What happens if you don’t respond to an IM? Saving IM conversations Using IM rather than phone or email
• Voice Calls
• How to check microphone and speakers Making voice calls with Skype for Business Accepting or declining calls through Skype for Business Locating and calling users from Skype for Business and anywhere in Office Intro to audio conferencing How to change call settings
• Delegate Management
• Forwarding a call to another person How to manage calls for someone else
• Video Calls
• How to check webcam settings How to make a video call How to change video settings One-to-one calls, video conferencing
• Virtual Meetings
• How to schedule or create virtual meetings
• How to organise and run a virtual meeting
• How to connect outside users to a virtual meeting
• Sharing Presentations and Applications
• How to share desktops and applications
• How to use whiteboards, polls, other meeting tools
• How to control virtual meetings and webinars
• Recording
• How to record calls and virtual meetings Sharing and managing recordings